At NeoContainers, we charge a flat rate of $350 for all orders and guarantee delivery within 5–7 business days to all U.S. addresses, with orders processed in 1–2 business days.
1. Shipping Methods & Rates
We ship all containers via reliable freight carriers that specialize in heavy and oversized loads.
- Flat Rate: $350 for all orders, covering pickup, handling, packaging, and finally delivery.
- No Surprises: This single fee applies to all orders
2. Order Processing & Dispatch
- Handling Time: Once your order is confirmed, we prepare and release your container within 1–2 business days.
- Business Days Only: All processing and transit times refer exclusively to Monday–Friday, excluding weekends and federal holidays.
3. Delivery Timeline
- Transit Time: After dispatch, expect delivery in 5–7 business days, depending on your location and carrier schedules.
- Tracking: You will receive shipment details and a tracking number via email so you can monitor progress in real time.
4. Shipping Coverage & Restrictions
- Service Area: We currently deliver to all 48 U.S. states.
- Excluded Zones: Alaska, Hawaii, U.S. territories, and PO boxes are not supported under the flat-rate structure; please contact us for a custom quote if you require delivery beyond the U.S.
5. Returns & Exchanges
- Refundable Shipping: Shipping fees are refundable if order is faulty or has issues.
- Damage Claims: If your container arrives damaged, notify us within 48 hours of delivery with photos and a written description. We will evaluate and, if approved, coordinate any necessary repairs or replacements at no extra shipping cost.
6. Google Merchant Center Compliance
Our shipping policy fully aligns with Google Merchant Center guidelines:
- Accurate Rates: The $350 flat rate matches the cost displayed at checkout.
- Handling Times: We report a 1–2 business-day handling time as required.
- Transit Times: We declare a 5–7 business-day transit window, using business-day.
For any questions about shipping, or to request service outside our flat-rate area, please contact our support team at info@neocontain.com or call 1 (406) 219-8466. We’re here to help ensure your product arrives safely, on time, and on budget.