These Terms of Service (“Terms”) govern your purchase and use of shipping containers from NeoContainers, covering order placement, payment, delivery, returns, intellectual property, liability, and dispute resolution to ensure clarity and protection for both you and NeoContain.
1. Acceptance of Terms
By placing an order with NeoContain, you agree to be bound by these Terms and our Privacy Policy, forming a binding contract between you and NeoContain Termly.
2. Changes to Terms
NeoContain may modify these Terms at any time; updated Terms will be posted on our website, and your continued use after changes constitutes acceptance of the new Terms TermsFeed.
3. Order Placement
All orders for containers must be submitted through our online portal, specifying size, condition, and any requested customizations Termly.
4. Payment
Full payment—including container cost, flat-rate $350 shipping, and applicable taxes—is due at order confirmation; payment methods accepted include major credit cards, ACH transfers, and PayPal TermsFeed.
5. Shipping and Delivery
We prepare orders within 1–2 business days and deliver containers in 5–7 business days to the 48 contiguous U.S. states at a flat shipping rate of $350 TermsFeed.
6. Returns and Refunds
You may cancel within 24 hours for a full refund; thereafter, cancellations incur a 5% processing fee, and shipping charges are non-refundable once a container has shipped TermsFeed.
7. Warranty Claims
If a container arrives damaged, notify us within 48 hours with photos and descriptions; approved claims will be remedied through repair or replacement at no extra shipping cost TermsFeed.
8. Intellectual Property
All content on the NeoContain website—including text, graphics, and logos—is the property of NeoContain or its licensors and is protected by copyright and trademark laws Termly.
9. Limitation of Liability
To the fullest extent permitted by law, NeoContain’s liability for any claim arising from these Terms or your use of our services is limited to the amount you paid for the container in question Termly.
10. Governing Law
These Terms are governed by the laws of the state in which NeoContain is headquartered, without regard to conflict-of-law principles TermsFeed.
11. Dispute Resolution
Any dispute arising under these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, held in the city nearest our headquarters.
12. Contact Information
For questions about these Terms, please contact NeoContain at info@neocontain.com or +1 (406) 219-8466